Shipping policy
Shipping Policy
Effective Date: July 1, 2026
Thank you for shopping with West & Willow.
Order Processing
Orders are typically processed within 1–3 business days after payment confirmation.
Orders placed on weekends or holidays will be processed on the next business day.
Shipping Time
Estimated delivery times:
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United States: 3–8 business days
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Canada: 5–10 business days
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International: 7–20 business days
Delivery times are estimates and may vary due to customs, weather, or carrier delays.
Shipping Rates
Shipping charges are calculated during checkout based on your shipping address and selected shipping method.
Free shipping promotions may be offered from time to time.
Order Tracking
Once your order ships, you will receive a tracking number via email.
Lost or Delayed Packages
West & Willow is not responsible for delays caused by shipping carriers, customs, weather, or other circumstances beyond our control.
If your package appears lost, please contact us and we will assist you in working with the shipping carrier.
Incorrect Shipping Address
Please ensure your shipping address is accurate before completing your purchase.
We are not responsible for orders shipped to incorrectly entered addresses.
Contact
For shipping questions, please email: