Refund Policy

Effective Date: July 1, 2026

Welcome to West & Willow. We strive to provide our customers with high-quality products and an excellent shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused and in its original condition.

• The product must be in its original packaging.

• Proof of purchase (order number or receipt) is required.

Non-Returnable Items

The following items cannot be returned:

• Used or damaged products (unless received defective).

• Gift cards.

• Downloadable or digital products.

• Personal care or beauty products that have been opened or used (unless defective).

• Clearance or final sale items.

Refunds

Once your returned item is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, your refund will be processed to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a defective item.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery with your order number and photos of the product. We will work quickly to resolve the issue.

Exchanges

We replace items only if they are defective or damaged. If you need an exchange, please contact us before returning the item.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.

Contact Us

If you have any questions regarding our Refund Policy, please contact us:

West & Willow

Email: livingnexusllc@gmail.com